Job orders are delivered directly from the trouble ticketing system
with full details including priority levels and worker status can
be coupled with GPS location information to dispatch the nearest
technician to best suited job sites. Plug and play with peripheral
devices such as barcode scanners further reduce information capture
burden on technicians and eliminates errors associated with manual
data entry.
Ensure Service Level Agreements are met:
Technicians can send job progress updates as they work, and automatically record associated time and location stamps, improving SLA audit trails and resource optimization efforts across the entire workforce.
Focus staff on revenue generating activities:
The application reduces calls between technicians and call centers by providing
always-available access to complete job details, such as customer history,
parts catalog, and warranty information from the mobile device.
Accurately track assets and inventory:
Barcode
scanning of parts, equipment, and other distributed assets enable the enterprise
to improve supply chain management, and allows field technician to easily query
service history, parts details, and custom configurations, as well as order
new or replacement parts on the fly.
Keep your customers happy and loyal:
The Vettro 360 enabled field service workforce can leverage narrower service windows, higher rates of first time resolution, and collaboration throughout all customer-facing staff using the same up-to-date information, to deliver a superior customer experience and transform the organization into a key competitive advantage for the enterprise
Job orders are delivered directly from the trouble ticketing system
with full details including priority levels and worker status can
be coupled with GPS location information to dispatch the nearest
technician to best suited job sites. Plug and play with peripheral
devices such as barcode scanners further reduce information capture
burden on technicians and eliminates errors associated with manual
data entry. 
Technicians can send job progress updates as they work, and automatically record associated time and location stamps, improving SLA audit trails and resource optimization efforts across the entire workforce.
The application reduces calls between technicians and call centers by providing
always-available access to complete job details, such as customer history,
parts catalog, and warranty information from the mobile device.
Barcode
scanning of parts, equipment, and other distributed assets enable the enterprise
to improve supply chain management, and allows field technician to easily query
service history, parts details, and custom configurations, as well as order
new or replacement parts on the fly.
The Vettro 360 enabled field service workforce can leverage narrower service windows, higher rates of first time resolution, and collaboration throughout all customer-facing staff using the same up-to-date information, to deliver a superior customer experience and transform the organization into a key competitive advantage for the enterprise
