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Software 2008
Fastrack Award |
- Software 2008 Fastrack Award
Vettro is the winner of the Software 2008 Fastrack Award. The Fastrack highlights companies that have significant revenue and customer traction and may be candidates for the public market.
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Mobile Enterprise Magazine Mobilizer Award |
- Clemson University
HONORABLE MENTION
Mobile solution doubles technicians' productivity.
It's difficult for facilities management (FM) staff to do their jobs when they spend a significant portion of each day on hold with the help desk, trying to locate job ticket details. This was the case at Clemson University. The school's 90 FM staff also wasted time picking up assignments in person and traveling to stores to order parts.
When the number of trouble tickets began growing by about 18 percent each quarter, Clemson decided it was time to revamp its approach. The FM department chose a service and repair application from Vettro 360 - a mobile-on-demand applications provider - that was loaded onto Nextel's Motorola i355 handsets.
"Vettro offered to provide customizations specific to our requirements at no additional cost at the time," says Bill Hughes, director of maintenance management. "No other vendor...gave us the option to customize a field service application without a steep fee." The solution was integrated with Datastream d7i. Clemson staff liked the solution's user-friendly interface and online/offline capability.
There was only one hitch. Because Vettro's team initially didn't comprehend the popularity of wireless devices among Clemson students and Tigers sports fans, it was puzzled by reports of service outages. "The timing of outages coincided with football season," says JiYoung Kim, VP of marketing for Vettro 360."We completely underestimated the burden of traffic on the network." Luckily, that hiccup was quickly resolved.
Technicians have doubled their productivity and can now view detailed job information, eliminating the frequent help desk calls. Each part needed for a job is scanned, and its assigned job code ensures that departments are billed timely and accurately.
SOLUTION:Vettro 360; Motorola i355 handsets from Nextel; Datastream d7i
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InfoWorld 100 Awards |
- The Carilion Clinic
Enabling ITSM Connectivity
Project Lead: Mike Smith, Director of Technology Services
Project Description: Carilion rolled out an mobile IT services management initiative to support 11,000 employees spread across 800 square miles in western Virginia. The solution integrated RIM BlackBerry devices, HP Service Center, and Vettro 360 for IT Service Management. All relevant IT service management functionality on the mobile device was bundled into a customized mashup to provide a single-view app to 132 service technicians.
Industry: Health Care
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Mac-Gray
Mobile Computing for Field Service
Project Lead: Mike Lento, Vice President of Corporate Operations
Project Description: The laundry facilities management company implemented TechLinx and CollectorLinx, mobile initiatives that increased productivity by eliminating manual service dispatch calls and route collection schedules, and reduced administrative burden for both mobile and office workers. The projects integrated Vettro 360 for Service & Repair, Solomon CRM, ESRI's ArcLogistics Route app, and TeleAtlas mapping data and were rolled out on Motorola iDEN 605 smartphones to 260 technicians and 100 collectors in 24 locations.
Industry: Services
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Field Service 2007: Third Annual Service Awards |
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Other Notable Accolades:
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- Vettro
Network World: 9 Wireless Network Companies to Watch
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- Vettro has been selected as Sprint Tier 1 Partner 2008
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- Vettro has been selected as AT&T Tier 1 Partner 2008
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- Vettro 360 ITSM for BMC Remedy has been validated by BMC Software
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